Ways to Reach Us

Whatever your question or concern, we're here to help.

Logon to HSBC’s Personal or Business Internet Banking to send us a secure email for account inquiries. For general enquiries contact as follows:

Personal:

• Call 1-888-310-HSBC (4722)
  [設有國語和廣東話服務]
• E-mail us using our online form

Business:

• Call 1-866-808-HSBC (4722)
  (Monday to Friday
  8:30 am - 11:00 pm Eastern /
  5:30 am - 8:00 pm Pacific)
  
• E-mail us using our online form
• Have an HSBC Relationship Manager contact you
• Email:HSBCBusinessDirect@hsbc.ca

Designated Branches

• HSBC Designated Branches by Provinces

ATM/Branch Locators

Select a region from our interactive map or search by city or street to find an ATM or branch near you.

• Find a HSBC branch or surcharge-free ATM near you

Lost or Stolen Cards

HSBC Bankcard

• 1-888-310-HSBC (4722)
  [設有國語和廣東話服務]

HSBC MasterCard^®

• 1-866-406-HSBC (4722)
  [設有國語和廣東話服務] or
• (905)415-HSBC (4722)

Are You Currently Traveling or Living Abroad

Contact HSBC Bank Canada from any of the following locations, toll free:

• Hong Kong (China): 800-96-7175
• Taiwan: 0080-112-6127
• Singapore: 800-1011026
• Australia: 1-800-504-061
• UK: 0800-96-7712
• US: 1-800-291-3888

Internet Banking Support

For Internet Banking, technical support or to give feedback on the service, please call:

Personal

• Canada: 1-877-621-8811
  [設有國語和廣東話服務]
• Greater Vancouver: 604-216-8811
• Email: online@hsbc.ca

Business

• 1-866-808-HSBC (4722)
  (Monday to Friday,
  8:30 am – 8:00 pm Eastern /
  5:30 am – 5:00 pm Pacific)

Telephone Banking Support

For Telephone Banking, technical support or to give feedback on the service, please call...

• Canada: 1-888-310-HSBC (4722)
  [設有國語和廣東話服務]
• Vancouver: 604-525-HSBC (4722)
• Toronto: 905-940-HSBC (4722)

Other HSBC Divisions

• HSBC Securities
• HSBC Trust Company
• HSBC Capital
• HSBC Global Asset Management (Canada) Limited
• HSBC Investment Funds (Canada) Inc. 
• HSBC InvestDirect
• HSBC Financial Corporation Limited 

Are you an HSBC Premier customer?

For personal assistance with your HSBC Premier accounts, at home and abroad:

• North America (Canada & U.S):
  1-866-233-3838
• Collect from anywhere else in the world: +1-604-216-8800

For your priority assistance with your HSBC Premier MasterCard:

• General Enquiries: 1-866-405-HSBC (4722)[設有國語和廣東話服務]
  (within Canada/USA &EU)
  905-415-HSBC (4722) (Collect from anywhere else in the world)
• Lost / Stolen Cards: 1-866-405-HSBC (4722)[設有國語和廣東話服務]
  (within Canada/USA &EU)
  905-415-HSBC (4722) (Collect from anywhere else in the world)